Introduction
Welcome to Fika Fun Studio ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the safety of your personal information. This Privacy Policy explains how we collect, use, and protect information when you visit our website at fika.my.
For privacy policies specific to our mobile applications, please visit the respective app privacy policy pages linked below.
Information We Collect
Information You Provide
We may collect information you voluntarily provide when you:
- Contact us via email or contact forms
- Subscribe to newsletters (if available)
- Provide feedback or suggestions
This may include:
- Email address
- Name (if provided)
- Message content
Automatically Collected Information
When you visit our website, we may automatically collect:
- Browser type and version
- Operating system
- Pages visited and time spent
- Referring website
- IP address (anonymized where possible)
How We Use Information
We use collected information to:
- Respond to your inquiries and requests
- Improve our website and services
- Analyze website traffic and usage patterns
- Send newsletters or updates (with your consent)
- Comply with legal obligations
Cookies and Tracking Technologies
Our website may use cookies and similar technologies to:
- Remember your preferences
- Analyze website traffic
- Improve user experience
You can control cookies through your browser settings. Disabling cookies may affect some website functionality.
Third-Party Services
We may use third-party services that collect information:
- Google Analytics - Website analytics - Google Privacy Policy
These services have their own privacy policies governing how they use your information.
Our Mobile Applications
Each of our mobile applications has its own privacy policy that describes data collection specific to that app:
- Cooky Match: fika.my/privacy/cooky-match
Please review the relevant app privacy policy before using our applications.
Data Retention
We retain personal information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.
- Contact form submissions: Up to 2 years
- Analytics data: Up to 26 months (Google Analytics default)
Your Rights
Depending on your location, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Delete your personal information
- Object to or restrict processing
- Data portability
To exercise these rights, contact us at hola@fika.my.
Children's Privacy
Our website is not directed at children under 13. We do not knowingly collect personal information from children under 13 through our website. If you believe we have collected information from a child under 13, please contact us immediately at hola@fika.my.
International Users
Our website is operated from Malaysia. If you access our website from outside Malaysia, please be aware that your information may be transferred to, stored, and processed in Malaysia where our servers are located.
Security
We implement reasonable security measures to protect your information. However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.
Contact Us
If you have questions about this Privacy Policy, please contact us:
Fika Fun Studio
Email: hola@fika.my
Website: https://fika.my
Last Updated: December 19, 2025